Chat Support Jobs - Remote Work From Home & Flexible
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Featured30+ days agoProvide customer support via phone, ticket, and chat. Must be well-organized, able to multitask, and follow workflows and scripts. Must have a PC with a working headset and a quiet place to take calls. Must have an extensive resource site to research...
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FeaturedNew! 5 days agoAssist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Has excellent English grammar skills. Accurately addresses any email or chat issue.
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10 days agoAs a Senior Product Analyst, you will work with cross-functional teams to build an insight-driven product strategy, conduct deep-dive analysis of the product ecosystem, influence the roadmap of product teams, and define how to evaluate success.
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30+ days agoDevelop features and improvements to the company product in a secure, well-tested, and performant way. You'll work with Product Management and other stakeholders (Backend, UX, etc.) to iterate on new features within the brand product. Craft code that...
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11 days agoHelp developers grow their skills and experience. Author project plans for epics. Run agile project management processes. Conduct code reviews and make technical contributions to product architecture.
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New! 3 days agoModerate virtual training sessions, support trainers and the training team, perform instructional design tasks, answer chat questions, collect data, perform basic instructional design duties, conduct in-person or virtual classrooms, maintain client sa..
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30+ days agoAchieve and maintain expert knowledge on our product. Handle customer inquiries in a timely manner. Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, live chat. Collate..
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30+ days agoProvide technical support to customers via email, chat, and phone calls. Collaborate with different teams to resolve customer issues and identify trends. Use software tools such as Outreach, GSuite, Zendesk, Slack, Salesforce, and Twilio.
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30+ days agoCommunicate with customers primarily through email, live chat, and outbound phone calls. Provide technical support and solutions to customers, ensuring high customer satisfaction. Gain in-depth knowledge of the product and contribute to the customer c..
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30+ days agoWork 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed. Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base...
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New! 5 days agoProvide technical support to customers via email and live chat. Triage support tickets, diagnose issues, and aid customers in achieving their business goals. Contribute to process improvement and career growth opportunities available.
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30+ days agoBe the trusted point of contact for Customers and Users of the platform by providing them with technical and product support. Provide strong support to our Users and our Customers through a variety of channels (ie. Email, Chat, Slack, Discord).
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30+ days agoProvide technical support to customers through phone, chat, and email. Troubleshoot technical issues, escalate bugs to engineering team, and recommend product enhancements. Document and track all escalated technical issues and meet regularly with...
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30+ days agoSupport customers through live chat, email, and phone. Collaborate with other teams to ensure quality interactions and communicate daily with Tier 2 and Leadership. Take part in support-related projects and embody company values.
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27 days agoProvide technical and product support to users via live chat, email, and phone. Troubleshoot technical problems, escalate bugs and product issues, and collaborate with cross-functional teams to develop solutions. Maintain customer service knowledge base.
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New! YesterdayProvide technical support to customers through email, chat, and GitHub issues. Understand and resolve complex issues, file tickets for engineering team, and improve support processes. Balance enterprise and online user needs.
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30+ days agoTechnical Support Associate receives, analyzes, and escalates customer issues to the development team. They monitor infrastructure, handle escalated emails and chat issues, and create bug tickets with detailed replication steps.
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New! 2 days agoProvide exceptional technical service to customers globally via telephone, chat, and remote-access tools. Troubleshoot software issues, document customer updates, and ensure effective solutions. Prioritize tasks effectively and work with a sense of ur..
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30+ days agoHandling end-user inquiries – detecting the problem, troubleshooting, dispatching, and closing the issue. Working in a multi-channel environment where support is provided via chat, call-out, ticketing. You may engage in simple exchanges or more...
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30+ days agoTroubleshoot and fix technical issues on products for customers, use Phone / E-mail/ Chat services to support customers, use CRM for Case management. Handle cases primarily remote occasionally on site depends on customer location and issue.
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17 days agoProvide prompt, professional, and courteous assistance to customers via multiple communication channels (phone, email, chat) regarding high dollar transactions, ensuring a high level of satisfaction and resolution.
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23 days agoApply business acumen to our customer situations to proactively identify challenges and opportunities. Use phone, live chat, and web tickets, you'll partner with customers to effectively resolve issues, adapting to fluctuations in the volume of...
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25 days agoUtilize coding knowledge to troubleshoot customer issues via email, chat, and telephone. Provide expertise on how the product can be leveraged to meet customer use cases. Grow and develop customer relationships through proactive support and communication.
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11 days agoProvide technical support to customers via chat, email, phone, and meetings. Troubleshoot and resolve technical issues, prioritize tickets, and contribute to projects. Follow established processes and continually improve technical knowledge.
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30+ days agoSupport customers in using Mixpanel, resolve technical issues, provide product expertise, collaborate with product and engineering teams, mentor new team members, and contribute to improving the customer experience.
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30+ days agoProvide exceptional customer support via calls, chats, and emails. Build positive relationships with customers, meet team KPIs, and stay up-to-date with cutting-edge technology. Communicate with developers and other departments of various IT companies.
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30+ days agoDirectly respond to requests for new and experienced company users via email and chat. Investigate and escalate problem reports for product or billing transactions to appropriate teams. Collaborate with Engineering to resolve customer issues or...
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30+ days agoProvide exceptional customer support via calls, chats, and emails. Build positive relationships with customers. Stay up-to-date with cutting-edge technology. Communicate with developers and other departments of various IT companies.
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16 days agoContribute to the ongoing internal learning and success of our team by sharing knowledge through mentorship and collaboration. Serve as a technical expert when covering correspondence via live chat, email, and video.
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19 days agoReceive inbound calls, email inquiries, and/or chat sessions from end user or company customers looking for assistance with their equipment. Provide prompt and accurate information to ensure inquiries and issues are resolved in a timely manner.
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New! 2 days agoProvide technical support to customers and partners for a rapidly growing team. Troubleshoot and resolve critical customer issues related to products, maintain knowledge of products, and provide exceptional customer experience.
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24 days agoUtilize coding knowledge to assist customers via email, chat, and telephone on escalated tickets. Understand customer use cases and provide expertise on how the product can be leveraged to meet them. Grow and develop customer relationships through pro...
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10 days agoWorking both independently and as a team to provide high-quality support to customers, managing inbound support emails, chats, and phone calls. Collaborating with different departments and using software tools such as Outreach, GSuite, Zendesk, Slack,..
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New! YesterdayProviding first level technical assistance to end-users, including faculty members, students, and staff members. Answering phone calls, responding to cases/tickets, emails, and chat messages. Maintaining a working knowledge of university systems...
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New! YesterdaySupport all inbound technical questions through chat, email, and video calls - your goal will be to provide an effortless, efficient user experience. Identify, reproduce, and document bugs for the development team to address.
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30+ days agoSupport Engineer responsible for debugging customer issues, evaluating errors in dashboard panels, troubleshooting connectivity, opening Github issues, managing customer cases, contributing to knowledge base, providing training, and gathering customer...
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29 days agoProvide technical support to customers by phone, chat, and email. Troubleshoot and research customer concerns to provide timely and effective solutions. Maintain case management records and create knowledge base articles. Previous experience in a...
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New! YesterdayProvide desk side, remote, chat, and phone-based user support and resolve technology problems to the end users satisfaction. Minimum of 1 year of IT customer service/support experience. Associates Degree in Information Technology or combination of Ed...
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30+ days agoProvide exceptional technical support to customers, troubleshoot and test extensively, drive product change, contribute to team growth and improvement, and collaborate with colleagues and engineering teams to deliver the best customer experience.
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19 days agoProvides technical assistance related to Dentsply Sirona Implant product lines, supporting customers regarding case planning, guide selection, and surgical procedures via email and/or telephone. Processes product line warranties and product complaints.
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New! 3 days agoFrontline support for tour providers, answering questions, training on self-service tools. Liaise with contact center, report trending issues, optimize tour products, ensure connectivity, handle escalations, and support agents.
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30+ days agoProvide exceptional customer support via ticketing system, chat, and phone calls. Ownership of level appropriate customer requests and issues, seeing them through to resolution. Escalation of support requests to senior systems administrators and...
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15 days agoProvide prompt and professional assistance to customers regarding high dollar transactions. Guide customers through transaction processes and resolve issues promptly. Document customer interactions and suggest improvements for customer support processes.
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23 days agoLooking for a Technical Customer Support Engineer. This candidate will have a strong technical background and experience in Software Solution support and Product SME, while supporting our customers in the Americas region. This is a Hybrid position base...
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16 days agoSupport client questions and issues by gathering data about the problem they are experiencing, analyzing their needs, then evaluating possible resolutions and implementing the best solution to meet the customer's specific situation.
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25 days agoProvide exceptional customer support through chats, emails, and calls. Diagnose and resolve technical issues, offer alternative solutions, and ensure customer satisfaction. Fluency in Portuguese and analytical problem-solving skills required.
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30+ days agoProviding technical support to customers via email, phone, or chat. Troubleshooting complex technical issues related to the software. Identifying and documenting bugs or issues in the software. Developing technical documentation for internal and...
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30+ days agoAct as front line support for local and/or time zone based employees. Serve as the main point of contact for customers via email, walk-ups, and chat support. Respond promptly and professionally to customer inquiries and troubleshoot issues related to ..
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29 days agoAnalyze and fix technical issues reported by the Customer Care Team. Set and monitor SLAs. Provide tools and create processes for quality tech support. Collaborate with Technical Managers and Product Owners for ticket prioritization and updates to cus..
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30+ days agoProvide customer support via phone, email, and chat. Troubleshoot software and hardware issues, escalate issues when necessary. Strong communication skills and experience with Microsoft applications required. High school diploma or equivalent required...
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