Customer Experience Jobs - Remote Work From Home & Flexible
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New! 5 days agoUse customer feedback to identify gaps and recommend strategies to enhance customer experience metrics. Develop engagement and marketing strategies for new products or services. Collaborate with internal stakeholders to enhance customers' experiences...
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30+ days agoAnalyze customer experience data, interpret and present data to leadership, build business plan to improve customer experience. Must have strong communication skills, data interpretation and presentation experience, and be passionate about data and nu..
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30+ days agoMonitor and manage customer chat requests, providing real-time customer support and resolving any technical issues. Liaise with the sales and product team to provide users the best possible experience. Relay feedback from users to the product team...
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30+ days agoMonitor and manage customer chat requests, providing real-time customer support and resolving any technical issues. Liaise with the sales and product team to provide users the best possible experience. Relay feedback from users to the product team, ens...
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30+ days agoCommunicate with customers to ensure they have a fantastic experience on platform, from providing technical support to guiding them through the sourcing, contracting & payment processes of a meeting. Partner with venues to ensure timely communication.
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30+ days agoYou will provide lightning-fast responses to our users, making sure they get help when and where they need it. Your focus will be on providing above-and-beyond customer support, with the goal of creating a positive, rewarding experience as a result of...
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30+ days agoAs a Customer Experience Representative, resolve client tickets via email and phone, answer calls, build client relationships, and collaborate with tech team. Requires excellent communication skills and customer service experience. Hybrid work options..
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11 days agoDeliver exceptional customer service over multiple channels, process sales orders, collaborate with teammates and other departments, identify and solve customer pain points to enhance their experience.
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24 days agoHead of Customer Experience responsible for journey, service model, client health metrics, communication coordination, senior escalation contact, customer-centric culture advocacy, identifying improvement opportunities, and managing a small team.
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30+ days agoEngage with customers through various channels, empower them to connect goals with solutions, collaborate with internal teams, lead webinars, and create documentation. Provide exceptional customer service and technical support.
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30+ days agoProvide personalized support to customers via multiple channels, understand their needs and ensure their success with the product. Collaborate with development teams to identify and report bugs. Educate customers on new features and best practices.
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30+ days agoDeliver white-glove customer service and product support, triage and resolve defects, bugs and incidents, measure and report on customer satisfaction, represent the company to audiences from the C-Suite on down. Represent the company to...
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New! 2 days agoProvide customer support via telephone and/or internet. Resolve basic support issues, escalate technical issues. Troubleshoot problems, update customer information, meet job standards. Provide guidance to less experienced associates. Other related dut..
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25 days agoProvide exceptional customer care through inbound calls and emails. Resolve issues, answer questions, and promote collaboration. Identify opportunities for improvement and suggest system enhancements.
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New! 3 days agoAs a Customer Experience Associate, respond to customers professionally via phone, text and email. Manage data entry and maintenance of items in the internal system. Work closely with operations and logistics team to streamline processes.
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New! 2 days agoLead and develop the customer success team, define and optimize customer lifecycle, recruit and train new talent, enhance team effectiveness, drive key metrics, build and nurture a community of engaged creators.
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24 days agoLead the customer experience strategy for a European business, ensuring a consistent customer journey across 20 markets. Develop and maintain a service model, measure client health metrics, and identify areas for improvement. Act as an advocate of the...
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19 days agoLead and supervise a team of customer service representatives in a call center. Monitor operations, handle escalated issues, collaborate with other departments, analyze performance metrics, and implement improvement initiatives.
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30+ days agoDevelop a strong knowledge of the platform and customer use cases to successfully problem solve with customers. Utilize technical skills to guide customers in their use of the software. Own the resolution of customer issues and identify improvements t..
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19 days agoMonitor and track performance of CX enhancements launched, including NPS and business metrics. Manage and optimize listening posts set up to collect Voice of Customer feedback. Perform ad hoc analysis and/or participate in projects as needed to ensure....
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30+ days agoCollaborate closely with cross-functional teams, including account management, product, and engineering, to advance operational scalability and elevate our product. Distill actionable insights to enhance operational procedures, tools, and product...
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15 days agoAssist customers with product/service issues, document call-related information, maintain/update customer information, and upsell new/enhanced services. Requires strong computer/navigation skills, oral/written communication, and customer orientation. ..
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8 days agoRespond to customer inquiries across multiple channels, build long-term relationships, become an expert in products and offerings, maintain discretion, and strive to exceed performance targets. Experience required. Competitive salary and c..
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24 days agoProvide prompt and courteous customer assistance via various channels to achieve first-call resolution. Investigate and resolve customer inquiries efficiently, ensuring a favorable resolution. Develop a deep understanding of our products/services to e..
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26 days agoResolve customer requests, troubleshoot complex issues, and escalate requests to other teams. Maintain documentation for user help center and collaborate with other customer-facing teams. Must speak Russian and English.
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30+ days agoLead a team of customer support professionals to optimize customer support operations, develop user engagement strategies, analyze user feedback, and establish quality standards for customer support interactions. Bachelor's degree and gaming industry ..
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30+ days agoMaintain a solid understanding of all company products, channels, and policies/terms. Respond to member inquiries and complaints via multiple channels. Process orders, cancellations, returns, and shipping claims. Complete ad hoc projects and other dut..
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19 days agoPartnering with the cultural and tourism organizations to attract and engage large audiences, working within Customer Success, Product Marketing and Business Development / Growth related roles, and leading teams of specialists.
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19 days agoSupervise and lead a team of customer service representatives in a fast-paced call center environment. Monitor and manage daily operations to meet or exceed performance targets and service level agreements. Provide ongoing coaching, training, and...
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30+ days agoBe a driving force for us overshooting our goals, boosting customer delight, response and resolution times, and team member satisfaction. 6+ years of experience as a Customer Experience / Support leader in an Enterprise SaaS environment. Hybrid remote.
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15 days agoGenerate leads, articulate the value proposition of the app, establish credibility with providers, and be the go-to point of contact for users in onboarding and booking their first shift. Bachelor's degree required.
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30+ days agoYou process and solve the daily customer inquiries. You ensure that customers' questions and problems are solved correctly and quickly for an excellent customer experience. You deal with difficult customers professionally and escalate problems to other...
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17 days agoLead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction. Support execution of the annual customer account plan for all assigned customers.
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26 days agoPartner with leadership to understand business processes, manage customer support managers, provide training and career development, drive strategy to retain customers, ensure positive customer experience, develop reporting and dashboards for performa..
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30+ days agoDevelop relationships with users and provide exceptional customer service via chat, email, and phone. Proactively improve customer support and user experience. Manage escalated conversations and problem-solving for pet parents and sitters.
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28 days agoOversee our Customer Experience strategy, developing a comprehensive understanding of our company's customers and the metrics that impact Support and Trust & Safety across the brand. Work cross-functionally across Engineering, Design, Data Science...
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28 days agoLead a team of 5-7 Energy Ambassadors in a fun, collaborative, high-performance environment as part of a broader Customer Experience team. Your team supports a complex, technical product across geographies and customer channels. You are accountable...
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24 days agoResponsible for overseeing customer journey, developing service model, measuring client health metrics, coordinating client communications, and advocating for a customer-centric culture. Develop and own a new service model that sets out clear...
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30+ days agoLead, coach, and support team members to achieve success and develop. Communicate transparently with leadership on business issues and potential solutions. Optimize measurement and analysis of reports to ensure KPIs are being hit. 2+ years of...
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15 days agoLead customer account teams to achieve business goals. Support customer retention and renewal. Attend implementation stakeholder meetings. Respond to support escalations. Develop success plans for customer issues. Review training plans and customer...
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30+ days agoDevelop relationships with users and provide exceptional service via chat, email, and phone. Proactively seek ways to improve customer support and the company. Build long-lasting relationships with pet parents and sitters.
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30+ days agoHelp to design as well as deliver solutions which provide clients with customer journey focused on achieving results. Must be bright and committed and passionate. 5+ yrs' exp. req. This is a full-time role with some telecommuting. Travel required.
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26 days agoManage and resolve daily client tickets and ensure that clients' questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department. Strive to provide all customers...
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28 days agoCoach, manage and support a team of GCS Managers who manage people leaders and subsequently front line employees. Ensure SLA's and KPI's are continually reviewed, and expectations are met with optimum levels of quality & service delivery.
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23 days agoLead, inspire, and develop a team of Customer Experience Team Leads and Representatives. Foster a customer-centric culture and prioritize continuous improvement. Collaborate with cross-functional teams to ensure a seamless customer experience.
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30+ days agoManage the public-facing reputation of an e-commerce retailer by monitoring and responding to social media comments, site reviews, and product reviews. Lead reporting on product reviews and contribute to the success of the CX team. Work in a hybrid wo..
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26 days agoManage and resolve client tickets via email and phone in a timely and professional manner. Answer client calls and address questions and problems. Cultivate client relationships and collaborate with the tech team to address bugs.
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New! YesterdayLead and inspire a technical support team, communicate vision and objectives, resolve complex customer issues, develop and implement training programs, and implement quality monitoring processes. Bachelor's degree and experience required.
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New! 3 days agoReview, analyze, and answer requests from internal and external customers for all lines of business. Process a variety of transactions, communicate with policyholders and agents, and develop strategies to achieve personal and departmental goals.
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27 days agoLead team performance and drive results in team productivity, quality, and customer experience. Manage, coach, encourage, and be responsible for the performance and culture of a team of agents. Maintain functional knowledge of, and act as a subject...
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