Customer Support Jobs - Remote Work From Home & Flexible
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30+ days agoAchieve and maintain expert knowledge on our product. Handle customer inquiries in a timely manner. Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, live chat. Collate..
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25 days agoProvide exceptional customer support through various communication channels, troubleshoot and resolve customer issues, collaborate with cross-functional teams, and contribute to process improvements for efficient and effective support.
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30+ days agoProvide technical support to customers, maintain high-quality support, escalate cases when necessary, engage in knowledge development activities, mentor and support other team members, and actively participate in non-case handling activities.
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30+ days agoLead and manage a team of customer service professionals to achieve excellent customer support outcomes. Develop and implement strategies to enhance the overall customer experience and drive continuous improvement initiatives. Utilize data analytics t..
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New! YesterdayServe as primary customer contact, providing timely support via various channels. Troubleshoot and resolve inquiries, collaborate with internal teams for issue resolution. Identify trends to improve processes and customer satisfaction.
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30+ days agoProvide exceptional customer support by resolving hardware and software issues, conducting remote diagnostics, and managing customer requests. Analyze and communicate system issues to the company. Technical expertise in network equipment and software ..
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30+ days agoSupport customers through various channels including phone, live chat, and email. Conduct demos to understand customer needs. Assist with onboarding calls and troubleshoot customer questions. Build strong relationships and ensure customer satisfaction.
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30+ days agoProvide technical support and troubleshooting for customer inquiries via email, phone, and live video sessions. Conduct Pre-Launch Check reviews, document customer feedback, and collaborate with product and sales teams. Must love problem solving.
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Featured13 days agoWe are looking for experienced Customer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system...
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30+ days agoProvide technical support to customers on IaC and DevOps. Troubleshoot and resolve issues on infrastructure deployments, configuration management, and automation. Collaborate with cross-functional teams to resolve complex issues.
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11 days agoField common first response customer and patient cases, manage support ticket volume, provide timely responses and resolutions, escalate complex cases, participate in urgent shift rotations and on-call rotations.
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30+ days agoProvide technical support to customers on infrastructure-as-code and DevOps concepts. Troubleshoot and resolve issues with deployments and configuration management. Collaborate with cross-functional teams to resolve complex technical and business issues.
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29 days agoDelegate and direct service tasks, monitoring the progress of current projects, and managing support team members to ensure the team's objectives are met. Handle customer requests quickly and professionally Setting up and maintaining a service desk...
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27 days agoProvide technical and product support to users via live chat, email, and phone. Troubleshoot technical problems, escalate bugs and product issues, and collaborate with cross-functional teams to develop solutions. Maintain customer service knowledge base.
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26 days agoBe the primary face of our organization to our customers to ensure we meet and/or exceed customer expectations on the Redpanda operation. These may be customer focused areas related to configuration, hardware, documentation, product, or requests for...
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30+ days agoRespond via email and telephone to customer questions, process feature requests and bug reports, demonstrate features or witness customer problems via instant screen-sharing, document customer issues/feature requests, and suggest improvements.
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30+ days agoSupport customers through live chat, email, and phone. Collaborate with other teams to ensure quality interactions and communicate daily with Tier 2 and Leadership. Take part in support-related projects and embody company values.
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23 days agoApply business acumen to our customer situations to proactively identify challenges and opportunities. Use phone, live chat, and web tickets, you'll partner with customers to effectively resolve issues, adapting to fluctuations in the volume of...
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25 days agoLead a team of customer support specialists, draft and report quarterly OKRs, manage support team KPIs, develop and nurture team skills, and maintain good ticket performance and customer satisfaction.
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25 days agoProvide technical support in CloudTalk app to existing and new clients. Build and maintain relationships with customers from various backgrounds. Contribute to improving technical documentation and troubleshooting for both internal purposes and clients.
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30+ days agoYou will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from us, looking for new ways to work smarter and delight customers! You will collaborate with certain departments (Sales, Onboard...
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30+ days agoBilingual Customer Support Specialist responsible for assisting customers with inquiries, handling account issues, and providing excellent customer service. Must have experience in a customer support role and be able to communicate effectively through...
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30+ days agoProvide amazing and personalized experience to each user query. Effectively diagnose and resolve user concerns and issues through dedicated CRM channels. 3-4 years experience in customer support roles. Solid knowledge in using CRM and automation tools.
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24 days agoManage support department and handle customer service interactions, reports, and repairs. Provide highest level of customer service, manage service team members, and maintain knowledge of industry standards and company's products and services.
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30+ days agoImprove customer service experience, take ownership of customer issues and follow problems through to resolution. Provide support for payment solutions and work with a young team. Proficiency in French, Dutch & English required. Experience in providing...
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28 days agoDeliver technical support and resolve request issues from end users. Perform detailed troubleshooting to identify the cause of a problem, provide workaround resolutions, root cause analysis and major incident management. Quickly diagnose system...
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30+ days agoProvide exceptional customer support via calls, chats, and emails. Build positive relationships with customers, meet team KPIs, and stay up-to-date with cutting-edge technology. Communicate with developers and other departments of various IT companies.
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19 days agoSupport all users of the platform before, during, and after their event. Run regular webinars for event organizers and exhibitors. Help the event team create content for attendees, exhibitors and organizers.
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25 days agoRespond to compliance tool basic service support inquiries. Respond to policy-related and program-specific inquiries. Triage help-related inquiries to redirect to appropriate teams. Follow workflow to grant tool access. Follow workflow to grant...
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Featured13 days agoRespond to customer inquiries via inbound messages in Korean. Maintain high engagement with both the project and customers. Ability to quickly identify any and all issues the customer may have. Professional/business level proficiency in Korean and Eng..
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New! 4 days agoProfessional Customer Support analyzes inquiries, provides responses, tracks progress, assists less experienced staff, and contributes to a shared knowledge database.
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30+ days agoWork closely with customers to identify, investigate, escalate, and advise on questions and concerns. Impact customers' ability to run their teams efficiently. Provide excellent written and verbal communication and exhibit strong curiosity and empathy.
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11 days agoProvide technical support to customers via chat, email, phone, and meetings. Troubleshoot and resolve technical issues, prioritize tickets, and contribute to projects. Follow established processes and continually improve technical knowledge.
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New! YesterdayTechnically robust and highly customizable app where gaining proficiency takes time. Our approach to support takes experimentation and thinking outside the box as each customer we talk to has a unique problem to solve.
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30+ days agoProvide exceptional customer support via calls, chats, and emails. Build positive relationships with customers. Stay up-to-date with cutting-edge technology. Communicate with developers and other departments of various IT companies.
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19 days agoSupport all users of the platform before, during, and after their event. Run regular webinars for event organizers and exhibitors. Help the event team create content for attendees, exhibitors and organizers.
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15 days agoResolve EXP application issues, document and respond to inquiries, refer unresolved issues, evaluate and diagnose problems, provide basic technical support, support end users, and maintain records of interactions.
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New! 3 days agoResolve technical escalations, act as a consultant for customers, exceed customer expectations, provide direction, author and review knowledge base content, own driving global product or implementation issues to a resolution or decision.
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11 days agoProvide frontline support to customers, solve their problems, and communicate with them. Work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through software.
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16 days agoAsk customers targeted questions to quickly understand and diagnose the root of a problem. Provide prompt and accurate responses to clients, tracking cases through resolution within company SLA guidelines.
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26 days agoAs a Customer Care Specialist, you will provide a world-class experience to customers through answering incoming customer questions from multiple channels. You will leverage your product knowledge and problem-solving skills to deliver accurate and tim..
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11 days agoAs an Associate Customer Support Specialist, you will provide frontline support to customers, solving their problems, troubleshooting technical issues, and escalating when necessary. You will also learn and understand the basics of the Enable software..
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11 days agoProvide frontline support to customers, solve problems, communicate with customers, and escalate issues when required. Have a good understanding of the software and be involved in business improvement initiatives. Train and onboard new support team...
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30+ days agoManaging the support department and handling customer service interactions, reports, and repairs. Providing the highest level of customer service and managing the service team members. Developing and maintaining strong relationships with customers and..
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30+ days agoProvide technical customer support through diagnosis and resolution of complex customer technical issues, engaging with customers and sales organizations through email, telephone and remote management sessions, and collaborating with engineering teams...
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18 days agoSends requests for additional information as required for incomplete submissions. Adherence to clearance protocol. Provides administrative support to Manager as needed for special projects or assignments.
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16 days agoExperience in technical support or customer service role with a bachelor's degree in computer science or information Technology or equivalent.
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18 days agoCollaborate with the engineering teams on issues that need their input and build knowledge through article documentation. Communicate with additional teams , when needed, to help solve customer issues.
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New! YesterdaySupport all inbound technical questions through chat, email, and video calls - your goal will be to provide an effortless, efficient user experience. Identify, reproduce, and document bugs for the development team to address.
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30+ days agoExperience in support case management and reporting tools such as Salesforce Service Cloud, Jira, Looker, Datadog. Practical experience in coding & scripting using at least one programming language: ideally Ruby, Python, JavaScript or SWIFT.
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