Frequently Asked Questions from Job Seekers

We believe that excellent client support is key to providing a better job search experience for our users!   This includes being able to clearly answer questions you might have about how FlexJobs works. Below are some of the most commonly asked questions. We hope you find what you’re looking for, and if not, you are, of course, always welcome to contact our Client Services team directly.

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About

About FAQ
  • FlexJobs is different from other online job boards in many ways.

    First, you won’t find job scams, too-good-to-be-true business opportunities, ads, commission-only jobs, or junk jobs on FlexJobs.

    Second, flexible jobs are the entire focus of our job board. And every flexible job we post is first vetted by a real person who spends as much as 30 minutes per job making sure it meets our rigorous criteria before we serve it up to you.

    Third, you don't have to spend hours browsing through job listings looking for keywords like "flexible" or "remote." We do all the legwork for you, so all you have to do is log in to find the best, most current, remote, part-time, freelance, and other flexible jobs available.

  • FlexJobs was started in 2007 by Sara Sutton, an experienced entrepreneur, because of her own frustrating experience trying to find good, professional jobs that also offered flexible work options. (Read more about FlexJobs’ 10th Anniversary celebration here!) At the time, Sara was pregnant with her first son and she wanted an opportunity in line with her career that offered work flexibility like remote work or a flexible schedule. She was amazed at the overwhelming number of scams and bogus jobs in the remote job niche, and thought there should be one place where professionals could find legitimate, professional-level remote and flexible jobs all in one place. Sara put the idea into action by founding FlexJobs in 2007.

    Having previously co-founded an entry-level employment service in 1995 (JobDirect, later sold to Korn|Ferry International in 2000), Sara has long been passionate about helping people find jobs that make their lives better. FlexJobs was started with this in mind--to help professionals find legitimate, career-oriented jobs with flexible options like remote work, flexible scheduling, freelance opportunities, and professional part-time roles, and to help them find these jobs in a safe, easy, and efficient way!

    Also, since Sara started FlexJobs, her passion hasn't stopped there. She also started Remote.co, a resource for companies that see remote work as a window of opportunity. In addition, for her work in the technology and employment fields, Sara has joined the World Economic Forum's Young Global Leader group, won a Workforce Management Game Changers Award, and was highlighted as a Rising Star: 10 CEOs to Watch by American Express OPEN Forum.

    Hear Sara discuss her expert tips to find flexible work as part of our 10th Anniversary Celebration!

  • No, FlexJobs is not like an employment agency, staffing service, temp firm, or headhunter. We do not place people into positions, nor do we manage the payment process between an employer and the employees or freelancers who they might hire through our site.

    FlexJobs is a job service that curates flexible, professional, and legitimate job opportunities and puts them into one easy place for you to find them (and also allows pre-screened, approved employers to find candidates who fit their hiring needs and then reach out to them directly).

Account

Account FAQ
  • Your privacy is very important to us. Once you create and complete a resume profile, you can set it to “Inactive” with the toggle button. This ensures that it is not visible to anyone besides you. To apply for jobs you will need to mark your resume profile as "Active” (only visible to employers registered with FlexJobs) with the toggle button, apply for a job or multiple jobs, then go back and reset your account to "Inactive" once you are done applying. Read more tips on the FlexJobs blog about keeping your job search a secret from your current employer.

    You have control over the privacy and information shared to FlexJobs employers and have the option to keep your information from being seen by anyone but specific employers you outreach to and want to connect with.

  • Give your friends and loved ones a leg up in their job search by giving them a gift certificate to FlexJobs.

    Gift certificates are a great idea for holidays like Mother’s Day and Father’s Day, college graduations, and all sorts of occasions!

  • While FlexJobs offers a wide variety of free job-related information, to access the full job listings in our current database, you have to be a paid member. In addition to being able to instantly view and apply to 71,210 jobs from 5,724 companies, there are other benefits to being a paid member, such as the opportunity to get contacted directly by employers hiring for flexible jobs, the ability to take unlimited Skills Tests (each typically valued at $14.99), access to our Member Perks (only available to paid subscribers), and more.

    Free visitors to the site can view a short version of all current job listings to get an actual sense of what is available. Also, we provide useful and comprehensive resources that can help you in your job search, such as our Guide to the Best Companies for Flexible Jobs (which includes extensive historical hiring data on over 40,000 companies that hire for flexible jobs!) and our Job Search Articles (with thousands of articles to guide and support your job search).

    If you're unsure whether FlexJobs' services will be worthwhile to pay for, here are several resources you can check out:

  • Yes! FlexJobs' Satisfaction Guarantee states that if you are not satisfied with the quality of our service for any reason, simply cancel your subscription and request a refund (by phone, email, or our Client Service virtual chat). We will quickly and promptly process a refund within 14 days of creating or renewing a subscription. The bottom line is that we want you to be happy with our service, and we'll do whatever we can to make that happen.

  • Yes! We know that life can be busy or things come up, so to provide more flexibility we allow you the option to pause your account for up to 30 days. This means that when your account is paused it will not be counted as active days on your current subscription.

    For example: You are 10 days into a 1-month subscription, but some family decides to surprise you with a visit (hopefully this is a good thing!), so you don’t think you’ll be able to use your account much in the coming couple of weeks. Rather than cancelling your account and starting over later, you instead can set your account to “Pause.” And then, when they leave and you have time to get down to business again with your job search, you un-pause your account and still have the remaining 20 days left to use.

    To pause your account, simply go to your Account Management > Subscription tab, click on the Pause option, and follow the prompts. Once your account is paused, your current renewal date will be pushed back by 30 days as a default. However, as described in the example above, you are welcome to log in and un-pause your account anytime before that if you want to.

  • Yes, you can upgrade your FlexJobs account at any time. Many members start off with short-term membership lengths to see if the service is a good fit for their job search. When they discover the great benefits of being a FlexJobs member, they choose to extend their membership for the great discounts offered. We’ve heard from lots of successful job seekers who say the price of their FlexJobs membership was well worth it!

    To extend your membership by paying the difference between what you already paid for the current term and the amount of your new length of term, simply go to the "Subscription" tab in the account settings section and select "Upgrade." This will take you through prompts that will explain and bill through the longer term subscription you are seeking.

  • If you submit a password reset from the system and you do not receive it, please check your spam/junk folder in your email. Unfortunately, some email providers will block or file those notices automatically. Also, we have had issues with Comcast blocking password requests, so if you are using a Comcast email address, please contact Client Services and we can manually update your password for you.

  • If you log into a paid account, you will be taken to your homepage with the Message Inbox and New Jobs of Interest sections. If you log into an account and are taken to the payment screen, it means that the email address is registered, but does not have a paid subscription associated with it. Please check to see if you are entering the email address you received on your payment confirmation to log into your paid subscription.

  • If you receive a Gateway error after entering and submitting your credit card information, this charge will not be processed to your card. This error typically means that your billing zip code does not match what is on file with your bank or credit card company. If you have recently moved, please check with your bank or credit card provider to confirm the address they have on file for you.

  • Yes, we do accept prepaid Visa, MasterCard, or American Express cards, as well as other payment methods.

Jobs

Support

Support FAQ
  • No, FlexJobs does not require any software, other than an Internet browser, to be purchased or downloaded onto your computer to use our service.

  • While we don't provide individual or tailored job searching services, FlexJobs' Client Services team is happy to help you use FlexJobs to its fullest. If you're sure you're using FlexJobs correctly and you're just not finding the jobs you want, you can report a bug or request a new feature to enhance our job searching and matching service by going to our contact page and entering your request in the provided contact form.

    You can also read more on our blog about the importance of creating a great Resume Profile to help you maximize your chances of finding flexible jobs that are just right for you.

  • FlexJobs does not guarantee job placement. While we do the research on all the jobs we publish, the hiring process is all handled by the employer directly. However, FlexJobs does guarantee that you’ll find only hand-screened, professional job leads with no ads, scams, or other junk on our site.

  • Please contact us! We are committed to providing the easiest, fastest way to find reliable flexible jobs and certainly welcome questions to our Client Services department. We'll always try to help you as best we can! You can get in touch with us via email through feedback@flexjobs.com or by calling our toll-free number (866) 991-9222, Monday through Friday from 9:00 a.m. to 6:00 p.m. MST.

  • FJ will never contact you via Whatsapp, or similar third-party messaging apps, to request information. If you receive any type of communication via these types of media, please do not engage in the conversation or provide any personal information. If you have any questions please contact our customer service team.

Mobile App

Maobile App FAQ
  • Currently, our app is only available for Apple iphone users. FlexJobs subscribers can download and install the app and sign in with their existing FlexJobs username and email address for a seamless experience between the website and the mobile app. Now you can look for jobs on the go!

  • Currently FlexJobs does not have an Android app, but you can access FlexJobs.com on your mobile web browser.

  • On the login screen, simply tap “Forgot Password?” and enter the email address you used to set up your FlexJobs account. We will send you an email with instructions.

  • To search for jobs in the FlexJobs app, tap on the search box on the “Find Jobs” screen. Type in a job title or keyword to see your results. You can continue to refine the results by using the filters on the top of the screen to narrow results to meet your specific criteria. To view more details about a job, tap on the individual job.

  • Once you have a search configured with specific filters that meet your criteria, you can save the search to easily access later. To save your search, tap “Save” in the upper right-hand corner. A confirmation screen will ask you to name your search. You may also opt-in to receive push notifications on your phone or email notifications when new jobs are added to our database that match your saved search.

    To view saved searches, tap “Saved” on the bottom of your screen. The “Saved” screen is where you will see all of your saved jobs, searches, and companies. To remove a saved search, swipe left to see the delete option. You can also tap the pencil icon next to the name of your saved search to activate the edit screen. You may rename your search, edit your notification preferences, or delete.

  • Tap the heart icon to the right of the job title to save it. To view saved jobs, tap “Saved” on the bottom of your screen. The “Saved” screen is where you will see all of your saved jobs, searches, and companies. To remove a saved job, simply tap the selected heart icon, and it will be deselected. You can also swipe left to see the delete option.

  • To search for companies in the FlexJobs app, tap “Companies” on the bottom of your screen. Type in a company name to see your results. To view more details about a company, tap on the individual company name. From there, you may tap “Jobs” to see a list of active job opportunities. If you would like to save the company and be notified about future job listings, then tap the heart icon in the upper right-hand corner.

    To view saved company jobs, tap “Saved” on the bottom of your screen. The “Saved” screen is where you will see all of your saved jobs, searches, and companies. Select the company name, and you will see all of their current job postings.

    To remove a saved company, swipe left to see the delete option. You can also tap the pencil to the right of the name of your saved company to activate the edit screen. You may rename your search, edit your notification preferences, or delete.

  • When you apply for a job, select the toggle “Mark as applied” that is on the bottom of the job detail screen. To access the complete list of jobs you have applied for, tap “You” on the bottom of the app to access the “Job Applications” screen.

  • A great way to stay organized in your job search is to add notes. Notes are for your eyes only, so you can add whatever you need to know or remember about a job. From a job detail screen, simply scroll to the bottom and tap “Add Note.” You may access your note on the job detail page where you saved the note. You may also access the complete list of notes by tapping “You” on the bottom of the app and then select “Notes.”

  • To manage your push and email notifications, tap “Saved” on the bottom of the FlexJobs app. Tap the “Searches” or “Companies” tab to see a list of your saved searches. Find the name of the search you would like to review and tap the pencil icon to activate the edit screen. From there, you can manage your preferences for both push and email notifications.

    You can also quickly enable/disable push notifications only if you tap “You” and then the gear icon.

  • We’re sorry to hear that you are experiencing difficulties with the app. Here are some tips and tricks we recommend you try:

    • Make sure that both your mobile device and the FlexJobs app are up to date.
    • Close the app completely and launch it again.
    • Completely log out and then log back into the FlexJobs app.
    • Delete/uninstall and reinstall the FlexJobs app.

    If you’re still having troubles, then please contact us!

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