ModSquad Jobs & Careers - Remote Work From Home & Flexible
About ModSquad
Researched & Written by Carol Cochran on the FlexJobs Team
Working to reinvent the customer experience services industry since 2007, ModSquad modernizes outsourcing services that "lighten the load of digital engagement" for some of the world's most prestigious global brands. Clients consult the company to engage, moderate, and support their audiences using its vast network of international, virtual moderators, otherwise known as "Mods." A flexible employer, the majority of ModSquad's team is given the choice to work remotely or from one of its offices, if not some combination of the two. In the past, the company has offered temporary, freelance, hybrid, and 100% remote jobs with full-time, part-time, flexible, and alternative schedules in customer service, marketing, graphic design, entertainment & media, project management, and other fields. Headquartered in Sacramento, California, ModSquad has operation centers worldwide, and the company's "customized, fun, and flexible workforce" is comprised of over 10,000 Mods that support over 50 languages in more than 90 countries. Team members work to bring businesses "closer to their customers than ever before" through customer support, content moderation, trust and safety, community management, and social media services.
Because customers interact online 24/7 and share their experiences on blogs, community pages, and social networks, ModSquad ensures the success and well-being of brands by engaging these customers and certifying that they're "singing praises" and not "inciting a virtual mob." The company serves a varied clientele that includes startups, international agencies, and global corporations, including Fortune 500 enterprises. Mods include specialists from nearly every industry, from ecommerce and gaming to government and education, and past clients include the NFL, Zendesk, Topps, NBC, National Geographic, Activision Blizzard, Showtime, the U.S. Army, and the World Science Festival, to name a few.
ModSquad on FlexJobs
Flexibility Offered
* Based on all jobs posted on FlexJobs
Shae K from Austin, TX — Hired at ModSquad as Customer Support
J M from , — Hired at ModSquad as Community Manager
Kristin P from Deer Park, TX — Hired at ModSquad as Customer Service
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FeaturedNew! YesterdayModSquadRespond to customer inquiries in German via inbound messages. Maintain high engagement with customers and quickly identify and resolve any issues they may have. Complete language assessments in German and English.
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FeaturedNew! YesterdayModSquadProvide world-class support via inbound messages in Portuguese for a top music streaming service. Identify customer issues, maintain engagement, and exercise good judgment. Must have professional proficiency in Portuguese and English.
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FeaturedNew! YesterdayModSquadProvide world-class support to customers via inbound messages in German. Identify and resolve customer issues, maintain high engagement, and exercise good judgment. Must have professional proficiency in German and English.
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FeaturedNew! YesterdayModSquadProvide world-class customer support in Polish for a top music streaming service. Respond to inquiries, identify customer issues, and maintain high engagement. Must have proficiency in Polish and English. .
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FeaturedNew! YesterdayModSquadProvide world-class customer support in Polish for a top music streaming service. Handle 3-5+ incoming messages simultaneously, identify issues quickly, and maintain high engagement with customers. Must have professional proficiency in Polish and English.
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FeaturedNew! 2 days agoModSquadSupport the People Operations Program Management Team by improving systems, addressing issues/errors, and promoting solutions. Monitor and manage workforce issues, participate in data mining and reporting, and provide training on applicable systems/pr..
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FeaturedNew! 3 days agoModSquadRespond to customer inquiries in Korean through inbound messages. Maintain high engagement with customers and identify any issues they may have. Provide world-class support in an enjoyable online environment.
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FeaturedNew! 4 days agoModSquadSupport month-end close, sales reporting, revenue variance analysis, and forecasting. Assist with Revenue Recognition GAAP accounting issues and data warehouse implementation. Ensure compliance with accounting standards. Provide ad hoc analysis and re..
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FeaturedNew! 5 days agoModSquadAssist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Has excellent English grammar skills. Accurately addresses any email or chat issue.
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FeaturedNew! 5 days agoModSquadHandle tier 1 technical customer support for a company specializing in content security. Assist customers in resolving concerns and optimizing product usage. Work remotely with flexible schedules for 12 hours per week.
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FeaturedNew! 5 days agoModSquadHandle tier 1 technical customer support for a content security company, assisting customers with product usage, troubleshooting, and providing excellent service. Work remotely with flexible hours and competitive pay.
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FeaturedNew! 5 days agoModSquadProvide technical support to customers in LATAM, Jamaica, and the Philippines. Assist with troubleshooting, guide customers to the right solutions, and ensure the best use of the client's products or services. Work 20 hours/week with a competitive pay..
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FeaturedNew! 6 days agoModSquadPerform revenue analysis, sales reporting, and forecasting. Ensure compliance with accounting standards. Support implementation of new tools and optimization of data warehouse. Ad hoc analysis and reporting. Bachelor's degree and 2 years of relevant e..
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Featured8 days agoModSquadAbility to quickly identify any and all issues the customer may have. Ability to maintain high engagement with both the project and customers. Someone who wants to help the customer, not just move to the next one. People driven to do more for the...
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Featured11 days agoModSquadProvide top-tier customer support for a globally popular gaming company. Solve customer concerns, assist with product optimization, and maintain a positive attitude. Must have high-volume customer service experience and fluency in English writing.
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Featured11 days agoModSquadAssist customers with ticket support, provide guidance and solutions, optimize product usage. Must have excellent communication skills, problem-solving abilities, and experience in high-volume customer service. Flexible self-scheduling.
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Featured13 days agoModSquadApprove/reject content, monitor social channels, identify violations in forums, and work independently on various moderation projects. Must have previous moderation and social media experience, be reliable, and commit to a minimum of 90 days.
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Featured13 days agoModSquadRespond to customer inquiries via inbound messages in Korean. Maintain high engagement with both the project and customers. Ability to quickly identify any and all issues the customer may have. Professional/business level proficiency in Korean and Eng..
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Featured13 days agoModSquadProvide customer support in Traditional Chinese via inbound messages for a top music streaming service. Maintain high engagement with customers, handle multiple incoming messages, and have professional proficiency in Traditional Chinese and English.
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Featured13 days agoModSquadCustomer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive...
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Featured13 days agoModSquadRespond to customer inquiries in Polish and English through inbound messages. Maintain high engagement with customers and identify and resolve any issues they may have. Work 25 hours per week, including 8 hours on weekends. Experience with...
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Featured13 days agoModSquadExperience with simultaneously handling 3-5+ incoming messages. Ability to quickly identify any and all issues the customer may have. Ability to maintain high engagement with both the project and customers. Someone who wants to help the customer...
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Featured13 days agoModSquadAs a member of this team, you will respond to customer inquiries via inbound messages in Italian and English. Qualified applicants will need to have a language assessment in Italian and English, to ensure adequate proficiency. Fully remote.
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Featured13 days agoModSquadCustomer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive...
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Featured13 days agoModSquadWe are looking for experienced Customer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system...
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FeaturedNew! YesterdayModSquadRespond to customer inquiries in German via inbound messages. Maintain high engagement with customers and quickly identify and resolve any issues they may have. Complete language assessments in German and English.
-
FeaturedNew! YesterdayModSquadProvide world-class support via inbound messages in Portuguese for a top music streaming service. Identify customer issues, maintain engagement, and exercise good judgment. Must have professional proficiency in Portuguese and English.
-
FeaturedNew! YesterdayModSquadProvide world-class support to customers via inbound messages in German. Identify and resolve customer issues, maintain high engagement, and exercise good judgment. Must have professional proficiency in German and English.
-
FeaturedNew! YesterdayModSquadProvide world-class customer support in Polish for a top music streaming service. Respond to inquiries, identify customer issues, and maintain high engagement. Must have proficiency in Polish and English. .
-
FeaturedNew! YesterdayModSquadProvide world-class customer support in Polish for a top music streaming service. Handle 3-5+ incoming messages simultaneously, identify issues quickly, and maintain high engagement with customers. Must have professional proficiency in Polish and English.
-
FeaturedNew! 2 days agoModSquadSupport the People Operations Program Management Team by improving systems, addressing issues/errors, and promoting solutions. Monitor and manage workforce issues, participate in data mining and reporting, and provide training on applicable systems/pr..
-
FeaturedNew! 3 days agoModSquadRespond to customer inquiries in Korean through inbound messages. Maintain high engagement with customers and identify any issues they may have. Provide world-class support in an enjoyable online environment.
-
FeaturedNew! 4 days agoModSquadSupport month-end close, sales reporting, revenue variance analysis, and forecasting. Assist with Revenue Recognition GAAP accounting issues and data warehouse implementation. Ensure compliance with accounting standards. Provide ad hoc analysis and re..
-
FeaturedNew! 5 days agoModSquadAssist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Has excellent English grammar skills. Accurately addresses any email or chat issue.
-
FeaturedNew! 5 days agoModSquadHandle tier 1 technical customer support for a company specializing in content security. Assist customers in resolving concerns and optimizing product usage. Work remotely with flexible schedules for 12 hours per week.
-
FeaturedNew! 5 days agoModSquadHandle tier 1 technical customer support for a content security company, assisting customers with product usage, troubleshooting, and providing excellent service. Work remotely with flexible hours and competitive pay.
-
FeaturedNew! 5 days agoModSquadProvide technical support to customers in LATAM, Jamaica, and the Philippines. Assist with troubleshooting, guide customers to the right solutions, and ensure the best use of the client's products or services. Work 20 hours/week with a competitive pay..
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FeaturedNew! 6 days agoModSquadPerform revenue analysis, sales reporting, and forecasting. Ensure compliance with accounting standards. Support implementation of new tools and optimization of data warehouse. Ad hoc analysis and reporting. Bachelor's degree and 2 years of relevant e..
-
Featured8 days agoModSquadAbility to quickly identify any and all issues the customer may have. Ability to maintain high engagement with both the project and customers. Someone who wants to help the customer, not just move to the next one. People driven to do more for the...
-
Featured11 days agoModSquadProvide top-tier customer support for a globally popular gaming company. Solve customer concerns, assist with product optimization, and maintain a positive attitude. Must have high-volume customer service experience and fluency in English writing.
-
Featured11 days agoModSquadAssist customers with ticket support, provide guidance and solutions, optimize product usage. Must have excellent communication skills, problem-solving abilities, and experience in high-volume customer service. Flexible self-scheduling.
-
Featured13 days agoModSquadApprove/reject content, monitor social channels, identify violations in forums, and work independently on various moderation projects. Must have previous moderation and social media experience, be reliable, and commit to a minimum of 90 days.
-
Featured13 days agoModSquadRespond to customer inquiries via inbound messages in Korean. Maintain high engagement with both the project and customers. Ability to quickly identify any and all issues the customer may have. Professional/business level proficiency in Korean and Eng..
-
Featured13 days agoModSquadProvide customer support in Traditional Chinese via inbound messages for a top music streaming service. Maintain high engagement with customers, handle multiple incoming messages, and have professional proficiency in Traditional Chinese and English.
-
Featured13 days agoModSquadCustomer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive...
-
Featured13 days agoModSquadRespond to customer inquiries in Polish and English through inbound messages. Maintain high engagement with customers and identify and resolve any issues they may have. Work 25 hours per week, including 8 hours on weekends. Experience with...
-
Featured13 days agoModSquadExperience with simultaneously handling 3-5+ incoming messages. Ability to quickly identify any and all issues the customer may have. Ability to maintain high engagement with both the project and customers. Someone who wants to help the customer...
-
Featured13 days agoModSquadAs a member of this team, you will respond to customer inquiries via inbound messages in Italian and English. Qualified applicants will need to have a language assessment in Italian and English, to ensure adequate proficiency. Fully remote.
-
Featured13 days agoModSquadCustomer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive...
-
Featured13 days agoModSquadWe are looking for experienced Customer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system...
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ModSquad on FlexJobs
Flexibility Offered
* Based on all jobs posted on FlexJobs
